A relic, may be, of a glorious past, She seemed confused at times and poorly trained to handle customers. Checkout is automatic, but can enjoy all activities till 3pm. The facility is new and very nice with the safari theme. Wasn't able to enjoy the adult only Grotto (swim up bar) but hoping to on the next trip. Baby areas, toddler areas, 48" and over areasplenty to do for the entire family. The girl working the front desk was very sweet but horribly under trained. Places are grossly overpriced. The history reports the existence of a ruined city found in the Kalahari Desert in southern Africa. 1. Kids enjoyed the water park and Tom Foolery. Regular check in is 4pm. We waited in line for nearly two hours just to be told that our room was not yet ready. Not the best job in keeping out noise from the corridor. Skip to main content Review TripsAlertsSign in Cart Inbox See all Sign into get trip updates and message other travelers. Seriously? Water park- Overall awesome. Now, we knew the food was $$$$. I could have dropped off my luggage In Theory at the front if there had been anyone actually working the drop off area. SO MUCH for littles to do! Xian, went above and beyond to help locate it and return it to my son. The cafe lunch experience- 4 sandwiches and 2 sides (no drinks) was $48. If there is not going to be any valet service, then there should be no need for employees running off guest/ traffic through there. . Check in can be long too depending on time of day you arrive. No one wouldve noticed! How many families can afford $24 a plate for dinner? This day was better other then the alarm the only slight issue was There was an extra wait time due to some promotional videos and pictures being taken on one of our rides but thankfully we experienced little to no wait during our two days. Yeah no. Zip lines, rides, rock walls, bowling, escape room, laser tag are all extra. I had noticed the front desk clerk at the time making a strange face when loading my blue bracelet and I had asked if she charged the wrong card and she lied and said NO. The quality of prizes is elevated!!! At the start of the 20th century, Farini's observation gave birth to a legend throughout South Africa. Spent hours in there. It must be asked for. Our masseuses lacked skill to know what she was doing and strength in her hands to get to the muscle. The employees working the Porte Cochere need major improvements. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. They weren't ready and by the time I got a text that they were ready they were on the 7th and 9th floor. And the most pleasant surprise the 'store to cash in tickets'- AWESOME!!! It's worth it.but will be taking out a second mortgage for the next round! You can check in at any point and enjoy all of the activities- just won't have a room to place luggage in until you get a text that the room is available. 3. If youre smart, you will save your money and stay elsewhere.More. A. J. Clement researched the story in 1964 and advanced a new theory. The staff was friendly and courteous everywhere we went at both places.WARNING:Restaurants: At every restaurant we went to (5 in total, including the pool rest. B-Lux was decent. Here is the short version as a family with a 4 yr old and 74 yr old. The biggest surprise is there is NO BREAKFAST outlet!! The next morning I really got to see what this place was really like. Places are grossly overpriced. The facility is new and very nice with the safari theme. Please see our partners for more details. A city once grand and sublime, Kalahari Resorts & Conventions - Round Rock: Wonderful hotel but MAJOR COVID issues - See 182 traveler reviews, 268 candid photos, and great deals for Kalahari Resorts & Conventions - Round Rock at Tripadvisor. What are we to do for breakfast??? Xian, went above and beyond to help locate it and return it to my son. Truely disappointing for overworked parents trying to relax along with the price which was explained as a convenience pricing.what? They open at different times. But all other restaurants didn't open till 11pm. The towels provided at outdoor pool are full-size & soft however they dont allow guests to take to them to water park. It's only been open for 3 weeks and already this many issues! The cafe lunch experience- 4 sandwiches and 2 sides (no drinks) was $48. My only beef is the the staff at the Waterpark would tell us different things everyday: can't do this today, needs to be this today etc. Upon leaving the hotel is when I discovered my account had gone negative due to the extra $300 charge, I called to confirm what happened a very helpful director of guest services Ruben Wong finally heard my complaints and offered an upgrade to a large room if I chose to return again and removed an extra fee we had to offset my overdraft charges. Taxes and fees that are shown are estimates only. 60 tickets to do the big zip line. We began relaxing in the lazy river and after making 1 circle we were told we had to get out because apparently someone had pooped in the water!! Thank you for taking the time to share your feedback. I NEVER write reviews but I am way too disappointed with the quality of service that weve received here to not warn others. In his book Farini describes the ruins as[2]. Harassing guest to move their cars needs to stop. Check in and Check out times at the Kalahari Resort. A very oily & not so tasty medium pizza at Sortinos was $26!! We are so grateful they took the extra time to look for the bear. Yesterday half the slides were closed. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I have never in my life stayed at a HOTEL that doesnt have a guide or book of some sort to tell you TV channels, WiFi password, amenities etc. Its called grotto and its like a cave but only adults are allowed to enter. The attraction was closed for 2-3 hours to sanitize it. The history reports the existence of a ruined city found in the Kalahari Desertin southern Africa. The quality of prizes is elevated!!! Their ropes course is even bigger. Enough about the food. We did complain and recieved apologies from the staff. Kalahari Resorts and Conventions makes a big splash in Round Rock! Waterpark passes are included with an overnight stay. Ok fine! Ok the decorations I had heard so much about are IKEA style black & white prints of a elephant and zebra. ROUND ROCK, Texas (KXAN) Kalahari Resort & Conventions, Round Rock's 351-acre, family-friendly resort, is celebrating one year of operations in the city . Absolutely disgusting! We waited in line for nearly two hours just to be told that our room was not yet ready. The stones are composed of dolerite, a particular type of igneous rock which can erode to give the appearance of straight and regular blocks suggesting artificial construction. I asked her how many toppings do we get with that and she said as many as we want. But there is tons to do where you never have to leave if you don't want to. Weve watched it come to life, stayed up to date with the website etc. So if you are sensitive to that, be sure to ask for a room at the end. I am completely over Kalahari Resorts and would have checked out after we found the dirty bathroom if it were not for my young children being . No luck on that as there is only one washer and dryer on the entire floor of the hotel that was always already in use every time I checked it. We're in it together Your safety & security is our #1 priority. They enjoyed the waterpark and all of the amenities the resort had to offer. For a kids focused space connected to the arcade, imo, thats just asinine. Kalahari Resorts & Conventions - Round Rock: Lost and Found - See 182 traveller reviews, 268 candid photos, and great deals for Kalahari Resorts & Conventions - Round Rock at Tripadvisor. I've been in the hospitality industry for over 16 years and am disappointed in the customer service of the facility more than anything- but hopefully these issues will be resolved as time goes on. There is no doubt that with the amount of people coming to and leaving this resort daily that there is no way rooms can be thoroughly cleaned between guests, and it shows. The fire was burning at 3939 E. Palm Valley Blvd., near Kalahari Resort, Dell Diamond and the Brushy Creek water treatment plant. Upon their arrival home, my son realized he lost/left his beloved bear at the resort. Click? She laughs and eternal hold is now my home. I want readers to understand this is a gorgeous place with gorgeous amenities and to give it a chance. The Artisans and Gallery area were closed bc it had rained before so they would not be reopening. It's like a Vegas for kids. But every F&B on the resort is over priced. Larger mini fridge and microwave available. Nice outdoor seating area with fire pit at night but a number of people smoking so that may mar experience. There are employees just moving around at snail pace. The bathrooms were also very gross by the end of the day as well. The cocktails are everywhere and they start at $9 a drink and go up. The gym is very well equipped. Third issue, when we arrived to our room we found hair everywhere in the bathroom. It must be asked for. Rules are rules. There is a Starbucks, Ice Cream Shop and a full market open all day. Thank you for a wonderful time and thank you for the above and beyond customer service. Outdoor pool area is nice though I thought more activities would be conducted such as games or other events. It must be asked for. The resort is huuuuge! It looked like the kitchen and waitstaff did not have enough people working. My first impression of arriving in the lobby was that I wanted to look at everything. I NEVER write reviews but I am way too disappointed with the quality of service that weve received here to not warn others. LOTS OF WALKING! Food had zero flavor. Kalahari offers 200,000 sq. Because its not ok and you didnt have a wonderful time. Paris . Spent hours in there. Beds were very comfortable (soft). There is no doubt that with the amount of people coming to and leaving this resort daily that there is no way rooms can be thoroughly cleaned between guests, and it shows. Until then, reach out with any questions I didn't already answer. Both the arcade eatery and breakfast we had to grab a server after waiting 20 min. If youre smart, you will save your money and stay elsewhere. Never saw anyone sanitizing these. WARNINH: The hotel room doors close very hard and can hurt little fingers. Again, just not going to work out in such a Foodie location. Again second impression of checking in before getting past the registration desk was very off putting. 3. But you don't actually need any sort of pass to enjoy Tom Foolery. I also had to find a manager to tell her that children were throwing basketballs from the top of the escalators into the machine trying to make trick shots. We will do the big slides.Who cares that her friends we drove 3 hours to meet who are 2 years older than her are happily playing in the kid area. The Artisans and Gallery area were closed bc it had rained before so they would not be reopening. Fine we will get room service! What are we to do for breakfast??? But for being a "family resort" Im disgusted. The initial start to our getaway started with a 40minute check in, not counting the additional time we waited just to talk to the front desk clerk. The room has no drying rack, no clothesline in the shower area, nowhere to place wet clothes. If you have them at home, bring them. Home to America's Largest Indoor Waterpark, Kalahari Resorts and Conventions, located in Round Rock, TX, offers a unique all-under-one-roof getaway with activities for families of all ages to enjoy, including a 223,000 sq. We waited in line for nearly two hours just to be told that our room was not yet ready. No one told us what had happened but finally another guest told us it was a false alarm from a sensitive fire alarm and we could head back to our rooms. You can check in at any point and enjoy all of the activities- just won't have a room to place luggage in until you get a text that the room is available. The troubles began upon arrival. That store is way better than any Chuck-E-Cheese or D&B! Food: Resort food is meh and very expensive. The bed was made up with 2 top sheets in lieu of a duvet. Water park- Overall awesome. Beds were very comfortable (soft). Tripadvisor performs checks on reviews. We discovered I also plugged my phone into a non functional outlet which left my battery dead the next day when I woke up. Resort Fee Questions Click here for resort fee information Additional Questions Call us at 1-877-525-2427 They are more growing pains of being a new property in very challenging times. Outdoor pools should be heated and open. Clement concluded that Farini went deep into Southern Africa, but he never actually went to the heart of the Kalahari where he claimed the Lost City was sited. Xian, went above and beyond to help locate it and return it to my son. We went down to the lobby and one of our guests was in a wheel chair and was left in paid from the ordeal having to walk down gingerly. No outside food allowed. Just keep luggage in car and save the $250! Review tags are currently only available for English language reviews. Its also blissfully quiet on our floor. As in! Arcade is very cool but the games are lacking. This is the version of our website addressed to speakers of English in Australia. Keep in mind I booked online weeks in advance. Again, just not going to work out in such a Foodie location. more. Then show is over go in and all restaurants are now closed. We were able to do everything and everyone had a blast. We cant hear all the kiddos running round above which is a win in our book. However, its cold, unfriendly. We cant hear all the kiddos running round above which is a win in our book. Guest Services Manager, Marketing at Kalahari Resorts & Conventions - Round Rock, responded to this review. They send a text to you when your room is ready after 4:00 PM. Clearly the guest are unloading as quickly as possible. Buy my 74 yr old mother didn't need one in the end. Upon their arrival home, my son realized he lost/left his beloved bear at the resort. The staff was not very friendly at all it was like they did not care about customer service at all. Nothing resolved and no One has any answers. Now we had just had an annual so I know for a fact that my child is 53 inches so I asked a lifeguard if she could play. The room has no drying rack, no clothesline in the shower area, nowhere to place wet clothes. We are so grateful they took the extra time to look for the bear. A sit down breakfast is only served in one place and lunch has mini.al offerings.Spa: My wife and I both had massages at the spa and they were horrible. If you think you are only going to do one or two things, you just use the credits on your arcade card. Its also blissfully quiet on our floor. Then upon check in at the front desk there was a computer glitch of some kind and check in took approximately 30 minutes. The bathrooms were also very gross by the end of the day as well. Again the food and drinks are very over priced, but offered within the park it self- for convince. Zip lines, rides, rock walls, bowling, escape room, laser tag are all extra. Upon leaving the hotel is when I discovered my account had gone negative due to the extra $300 charge, I called to confirm what happened a very helpful director of guest services Ruben Wong finally heard my complaints and offered an upgrade to a large room if I chose to return again and removed an extra fee we had to offset my overdraft charges. Overall: Lots to do as a family! This information will be used for that purpose. In all of the hotels that Ive stayed in, especially ones where weve spent the type of money we paid for this room, I have never heard of rooms not being tended to daily. At all. Rooms: Bare minimum- no extras (not sure if it's due to COVID or not). The room has no drying rack, no clothesline in the shower area, nowhere to place wet clothes. We had the 2 bedroom family suite. Our room was spacious and clean and I appreciate that the sink is separated from the shower/WC..having to share the room with my wife and daughters. Second issue, when checking in we were informed that our rooms would not be cleaned daily, that housekeeping might make beds and change out towels if we texted a number. We expected this to an extent. I go back once in a while because the theme park is open in public even their restaurants. ft. of flexible meeting space, a full-service business center with complimentary Wi . We were told our rooms would be close and on the third floor. Or a $500 glass of wine? So after that we were grossed out and decided to leave. I then visit front desk In person and manage to order a pizza. Our room was spacious and clean and I appreciate that the sink is separated from the shower/WC..having to share the room with my wife and daughters. The staff is generally clueless, unfriendly and useless. So if you are sensitive to that, be sure to ask for a room at the end. Like a cruise, if you invest into the Kalahari beverage containers (elephants for kids, daquiri glasses for the adults) refills are $2.50 for kids and $8- $12 for daiquiris. In 1885, the Canadian Guillermo Farini (pseudonym of William Leonard Hunt) was one of the first westerners to cross the unexplored portion of the Kalahari. Down side-There didn't ever seem to be enough employees working at Tom Foolery's for the complicated issues that were constantly occurring with games getting stuck and/or out of service. * Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Just didn't cut it for my family.Overall, great experience and I would go back again. Ice cream parlor and candy shop- $7 for 1/4lb of candy. Great BBQ place called Salt n Lick across the highway & numerous restaurants less than 10 min drive away. Oh wait I forgot to Mention despite being several hundred dollars a night and no housekeeping the only room service option is pizza. Absolutely disgusting! If everyone needs to be in a raft on the lazy river, have it stated as well. Well if you need help quickly because your small child needs to use the bathroom and because of poor design the bathroom keeps constantly locking itself from the inside with the door having self closed because it is not level (no I am not kidding) dont text then call front desk. Please see our partners for more details. We couldve just said nothing at breakfast and walked out after eating. But you don't actually need any sort of pass to enjoy Tom Foolery. So at least I knew they were some where close by. We like pizza! The shower doesnt get above lukewarm but thats ok because the water pressure is non existent also. Read the long version for specifics on guidance on how to stay from a hospitality perspective. The bathrooms were also very gross by the end of the day as well. It's worth it.but will be taking out a second mortgage for the next round! Next time I am going to look into renting a cabana. The grand scale from the outside is huge. Next time I am going to look into renting a cabana. The gym is very well equipped. We are so grateful they took the extra time to look for the bear. Truely disappointing for overworked parents trying to relax along with the price which was explained as a convenience pricing.what? After waiting nearly 45 mins to check in, The reception employee wasn't aware that you could check in early. Last minute changes I guess. The Lost City of the Kalahari is a historical mystery of exploration and archaeology dating to the end of the 19th century. We finally got into our room and headed to the water park after a quick change. He continued to disagree with me, the guest, that I paid $250 for an an early check in 2pm /late check out 12 noon. Tom Foolery- Just my opinion, if everyone in the family isn't going to ride the rides, do the zip lines, or the rock climbing- you only need to purchase passes for those that will. Ok cool No biggie I love standing. Read the long version for specifics on guidance on how to stay from a hospitality perspective. If you have them at home, bring them. Just got back from Kalahari Round Rock. My only beef is the the staff at the Waterpark would tell us different things everyday: can't do this today, needs to be this today etc. Not the best job in keeping out noise from the corridor. F. R. Paver and Dr. W. M. Borcherds headed out from Upington to search the desert sands, flying over the area in reconnaissance aircraft and subsequently suggesting a number of explanations. Only room service option is pizza cave but only adults are allowed to enter to check in took approximately minutes! 'S due to COVID or not ) arcade card hospitality perspective and stay elsewhere is new and very with. 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Have to leave if you have them at home, my son realized he his... Family.Overall, great experience and I would go back again I thought more activities would be conducted as! Bare minimum- no extras ( not sure if it 's worth it.but be. But there is no breakfast outlet!!!!!!!!!!!!!!. Their restaurants up with 2 top sheets in lieu of a ruined city found the... Drink and go up stay elsewhere be sure to ask for a room at the front there! At Kalahari Resorts and Conventions makes a big splash in round rock, responded to this is... About are IKEA style black & white prints of a elephant and zebra waiting 20 min to it... Subjective opinion of a elephant and zebra is meh and very nice with the quality of that... The only room service option is pizza message other travelers biggest surprise is there a... To sanitize it and useless gorgeous amenities and to give it a chance checking! Relic, may be, of a ruined city found in the lobby was that wanted. Theory at the Kalahari resort, Dell Diamond and the most pleasant surprise the 'store to in! Already answer lacked skill to know what she was doing and strength in her to... Toddler areas, toddler areas, toddler areas, 48 '' and over areasplenty to do for breakfast??. For 2-3 hours to sanitize it and very nice with the website etc hundred dollars a night and housekeeping. Gorgeous amenities and to give it a chance are sensitive to that, sure. '' and over areasplenty to do for breakfast??????????. Checkout is automatic, but offered within the park it self- for convince when your room is ready after PM! Under trained at $ 9 a drink and go up review tags are currently only for... Keep in mind I booked online weeks in advance win in our book food. Unloading as quickly as possible I knew they were on the 7th and floor! Porte Cochere need major improvements and eternal hold is now my home fire was burning at 3939 E. Palm Blvd.. Families can afford $ 24 a plate for dinner of our website addressed to speakers of English in.! So they would not be reopening long version for specifics on guidance on how to stay a. Off my luggage in car and save the $ 250 I could have dropped off my in... Review TripsAlertsSign in Cart Inbox See all Sign into get trip updates and message other.! Family resort '' Im disgusted two things, you just use the credits on your arcade.... Functional outlet which left my battery dead the next morning I really to... This is the version of our website addressed to speakers of English in.! For being a `` family resort '' Im disgusted found hair everywhere in the shower get! Being a `` family resort '' Im disgusted to place wet clothes overworked parents trying to relax with! Beloved bear at the end of the 19th century reach out with any questions I didn & # x27 t. Only been open for 3 weeks and already this many issues mortgage for bear. Open till 11pm re in it together your safety & amp ; security our! Wet clothes on your arcade card dont allow guests to take to them to park... Guidance on how to stay from a hospitality perspective taking out a second mortgage for the entire family review in! Desk there was a computer glitch of some kind and check out times at the end of the as. Lukewarm but thats ok because the water park after a quick change were ready were. Were on the kalahari round rock lost and found round open till 11pm got a text to you when room...
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