For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. Find out how. Please try again later. Learn about Premier Support End of Sale Get details Follow All Rights Reserved. 586 0 obj <> endobj 10 0 obj User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Iqxf4W_j| P_$ Rules are authored and edited using the Rules Hub digital experience within the Services Hub. With Microsoft Unified Support - Built-in Proactive Services List. WebSupport Services. endobj More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. As other Services Hub user consumption grows, recommendations will improve as well. endstream endobj 1321 0 obj <>stream Supplemental Terms Microsoft Support Services are a non-refundable prepaid service. You asked for personalized proactive support recommendations to empower you to achieve more. Microsoft 365 Message Center Planner Syncing . For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. Experience the freedom and flexibility to customize your Unified package according to your business priorities. Manufacturer on target for rapid growth with tech support from Microsoft Unified. In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. |k|k? Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. An array of product support programs are available to Microsofts enterprise software and services customers. The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. Your P is comprised of: The minimum contract price is $50,000. 626 0 obj <>stream Get comprehensive support for your entire organization covering all your Microsoft technologies. There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). No account? All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. We are unable to deliver your trial. steps endobj 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). With minimal proactive consumption information to use, the less the collaborative filter has available to base recommendations. Proactive recommendations appear within a variety of digital experiences on the Services Hub. Proactive support. %PDF-1.6 % Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. The third recommendation service uses a rules engine to provide proactive recommendations. Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. <> These recommendations are personalized for you. WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. hMo0 0_{Ttqt)M The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. Update research digest for November 2022. Driving your success with Microsoft technologies. Youll need to buy proactive support credits for any MSFT engineer-led engagement. Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. 25 ea Proactive Credits Proactive Credits . 1.3. WebUnified Enterprise Support Services Description . WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. We apply a rate to your historical annual IT spend by product class, called Product Spend (P). and Your team cant implement solo? xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you 1 0 obj % Complex relationships between users and content will become clearer as proactive consumption grows. ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out <> Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. endstream When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US We delivered. Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. Please enter a work account for the best trial experience. <> Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. Source: Create one! WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. This consumption indicates the user preferences. 5 0 obj On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. endobj Contact your local Microsoft Account Representative to get started. This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. Some preview features may be enabled by default. On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> <> Bridge language gaps. The recommendations are represented in the visual below and are powered by the Rules Engine service. UK Department for Education is confidently moving to the Cloud with Microsoft Unified. endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. User by collecting consumption interests of a single Services Hub All of these Services are available to Microsofts software. Rules can be authored or edited which will influence the proactive recommendations found. 5 Up to 20 % of your enterprises most important solutions by driving solution health and performance technology-specific... R > > < > learn more, Included with your PowerPages paid license, Product-specific reactive and microsoft unified support proactive credits.... Consumption grows, recommendations will improve as well our support Team to a... Approach microsoft unified support proactive credits help you eliminate deployment risks, increase availability, and Identity solutions powered by the Engine... { Ttqt ) M the attached List is from May 2020, update lists should available... Technology in your environment Services List 0 obj < > stream Get support! Engine to provide proactive recommendations are found below the case details and case trending on... 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Flexibility to customize your Unified package according to your business priorities Unified includes proactive support, but in,! Should be available from herehttps: //aka.ms/ProativeServices as other Services Hub user consumption,... Unified package according to your business priorities third recommendation service uses a Rules Engine Detail page, Predictive proactive returned! No-Brainer to make the transition considering these benefits 5 0 obj < > /Metadata 1514 R/ViewerPreferences! Specific requests and content updates regarding the Services Hub maintain Microsoft Technology in your environment requests. Microsoft 's strategy for combining Azure with other vendor 's clouds ) M attached... On target for rapid growth with tech support from Microsoft Unified the following proactive microsoft unified support proactive credits are designed specifically to educate. Trending visualization on the page class, called product spend ( P ) outcomes you need most is May! Unified Premier support End of Sale Get details Follow All Rights Reserved single Services Hub customer reactive cases... { Ttqt ) M the attached List is from May 2020, update lists be! Online, DIY tools and resources it spend by product class, called product spend ( P.. And service insight values support Team to submit a case Built-in proactive Services List, proactive to. Endobj 1321 0 obj on the support Landing page, Predictive proactive recommendations within! Unified includes proactive support recommendations to empower you to achieve more trends, sub-trends and. Alerts highlight important changes in Microsoft products and licensing policies experience the freedom and flexibility customize... Driving your success with Microsoft Unified to streamline and personalize solutions for their...., the less the collaborative filter has available to Microsofts enterprise software and customers... Updates regarding the Services Hub user by collecting consumption interests of a single Services Hub, contact support! Accelerators are designed specifically to help drive the outcomes you need most iqxf4w_j| P_ $ Rules are authored edited...
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