Air Asia has been encountered the high fuel cost problems for these years. Im super frustrated and helpless by the bad experience with AirAsia. A chat box will appear. Refund after cancelling/rescheduling the flight by AirAsia [Reference: P4F7NZ], Flight cancelled on above PNR during July/Sep 2022 and refund request progressed. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic.. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. i pestered airasia on twitter every other week/month for my refund. 6 months and still no refund. Go to the Chats tab. I tried using BO but its useless he cannot help me with my request. Pwede nmin mtawagan for flight cancellation and to get a full refund of our ticket? Of the total cash refund requested, over 99% has been resolved with only USD14.66 million or 0.8% still in process and we are working hard to resolve these in the coming months. But then they keep on rejecting the request stating that contact details does not match with the guests contact!! I totally agree with you. Thank you. Credit card Jan. 28. never again. Hello AirAsia , I forgot to add middle name in my Air Asia flight booking . They keep you going and going and never give you a refund. Thus our first payment of rs.13,157/- is due for refund. Thank you. At this time, we can only hope that AirAsia X manage to get their restructuring scheme approved and hopefully everything is back to normal after this COVID 19 pandemic. Customers say they are still waiting on refunds for flights that were cancelled or rescheduled during the pandemic. Never again would you like to purchase such form this awful airline. During the debt restructuring, the group offered travellers travel credits in lieu of flights. Update: Refunds take a lot longer these past several months. However, I have heard that AirAsia can have issues with delays and cancellations- so be sure to do your research and look . Rohana Betak, 60, said she requested a refund of 4,000 Malaysian ringgit ($911) after the airline cancelled her flights between Senai and Kota Kinabalu, the capital of Sabah state, following the introduction of a nationwide lockdown in March 2020. I tried the AVA live chat but it is not helpful at all. AirAsia and its subsidiary AirAsia X (AAX), both owned by Capital A Berhad, grounded thousands of flights in 2020 and 2021 after the Malaysian government shut state and international borders to curb the spread of COVID-19. All in all, just no. within 2mins and still get this Bummer message. Thanks in advance! With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. I need a confirmation email of my cancellation request. Even if the airline didnt cancel the flight, even if its a voluntary refundthose airlines allow them to refund. I hope that your father will find an available flight the soonest. Its been TEN months..I havent received my money. How can u rrefuse me refund shameless dirty pigs. However, this also led to some unfortunate consequences to its customers. Till today, payment is not received and refund request cancelled as well. Our AirAsia X flights are cancelled and there are no refunds, credit accounts or move flights until the restructuring scheme is approved. When i wanted a refund, they put me on hold for 4 hours to speak to a person who promptly told me that I cant get a refund to my bank, but I'm stuck in the airasia eco system with their shitty Big account or something. If you fail to make a request within this period, you will not be able to get a refund. Regards Hi 2020 pa na cancel flyt ko sabi refund until now wla, I unfortunately chose credit account instead of original payment and the amount has been reflected already to my credit account balance, but feels like it would be best if it will be returned to me as cash as the credit account validity is just two years. AirAsia has already proved that it can efficiently handle passenger problems related to the unpredictable development of the pandemic. AirAsia is a low-cost airline based in Malaysia. Betak decided against accepting the offer due to uncertainty over when restrictions would be lifted and concerns about catching COVID-19. Horrible!!!!!! airasia is a rip off. I am very close to reaching out to the legal authorities regarding this case. Have you heard any official updates from AirAsia? Timeline. He is terrible to deal with and at this point in time I think will be late for our flight. Flight details were Wed, 11 Nov 2020 QZ 545 from PERTH to DENPASAR hi! And at any time you would like to make a refund, requests will only be entertained if it is submitted within 7 days prior to delivery date. Two years later, she says she is still waiting for her money back. KUALA LUMPUR: AirAsia had settled over 90 per cent of passenger refunds thus far, despite financial difficulty faced by the airline industry which was . All applicable laws apply and will be enforced. Nope. Im really disappointed, up until now my dads still in Malaysia waiting for an available flight. This copyright applies to all posts, images and pages of this website, unless otherwise stated. I still don't have refund. You can check the status of your request using the "My Cases " feature accessible by logging into your airasia rewards memmber account. On the next menu, choose AIRASIA NEW REFUND REQUEST. Monday, 28 Mar 2022. 0 Kunden folgen diesem. We'll explain your passenger rights and help you obtain a refund or compensation. AirAsia Group CEO Tony Fernandes had assured in April that some 450,000 customers waiting for refunds would be repaid despite the airline's cash problems due to Covid-19. Air Asia doesnt appear to understand even basic customer service. Hi, I booked a flight for my dad using a credit card, 1 week after, the flight was canceled for some reason. I told her Hong Kong never need to do RAT and I nearly travel every week and know 27th Feb 2023 Hope you can help me with my problem thank you false I like to learn new things and love to resolve problems. My email : [protected]@gmail.com, Desired outcome: - NSTP file pic. In my view, its equivalent to theft. Was your dad able to confirm that once placed on credit account refund, cant it be transferred or changed into an original payment refund? Unable to reach anyone, Desired outcome: I have got my refund approval in August 2020, yet theres no follow-up up to this day even though AirAsia said itll take 4 months at the most. Its taking them too long to process refund. Unlike other airlines, even mga big international airlines. I received similar letter, 12-14 weeks but till now as per ava still in process and will send message to refund team to expedite, same old reply since 2021! Oh I see. AirAsia AVA on WhatsApp: +60 11-3516 5078. Sounds easy,in reality bullshit,try getting your money. Your usage of the AirAsia website indicates that you agree to be bound by ourTerms and Conditions,Terms of UseandPrivacy Statement. Payment card refund we send the amount back to the card which you paid with.It's not possible to refund it to a different card. We do our best to keep our guests updated frequently with emails regarding their refund status, and they are also able to check the status of their refund anytime of the day via AVA, our multilingual virtual Allstar. It said since January last year, some 1.5 million people had received refunds while 2.9 million accepted credit accounts in exchange for money. I also filed last feb 2020 for refund in airasia on cancelled flight due to covid19. Follow us on Instagram! The flight was aborted, informed by a phone call from [protected], on 21/01/2023 as removal of promo, advising additional payment. This includes you as our guests and your current refund case, credit account application or upcoming flight following the recent company announcement made or to be made by AirAsia X Berhad (D7). [protected]. PETALING JAYA: AirAsia has announced it will refund customers affected by flight delays. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of AirAsia. Submit a complaint to AirAsia and receive as much as 600 per passenger. Booking ID VID6673632335, Airline Locator, OVIFKH (not being recognized under your chat menu', We are frustrated with the flight cancellation but on the other hand the bigger issue we are having is COVID 19. November 25, 2021 @ 1:01am. I DONT WANT TO FLY WITH THEM EVER AGAIN. I have been waiting over 2 years for a refund several emails ( stalling tactics) of bank details request but nothing for about a year- we need to organize and get airasia closed if they cant pay, Hi, did you already received your refund? We have tried to contact Airasia and leaving voicemail but never heard back. When I arrive in Manila March 2019 they canceled all of my flights. 3:01am. DO NOT FLY WITH AIRASIA! Your session has expired, please type in Main Menu to try again message. Desired outcome: Thanks! what if I paid thru Cebuana Lhuiller. I am waiting for my return payment. We can't be held responsible for any untoward incident due to participation in this site. But before anything else, it is important to highlight that not all bookings are refundable. I must say AIR ASIA is the worst airline!! . In Malaysia for example, our current refund progress is only left with 0.03 percent of the refund requests we received and we are looking forward to completing the refunds exercise for all outstanding queries within the next few months, the spokesperson said, adding that the past two years had been the most challenging in the history of commercial aviation. Are you both still waiting for your refunds? He is a Chartered Accountant and was an investment banker. Given the sheer volume, this is no mean feat. Cant seem to find the option in AVA. Ive been waiting over 2 years for my refunds- airasia promised I would receive it but would take time the last real contact back from them was about a year ago. thanks in adv.! It has also attained the tittle of Asia's Best and World's Best Low Cost Airline by Skytrax for six consecutive years from 2009 until 2014. It has been declared World's Leading Low-Cost Airline 2014 two years in a row. As you have Guest Entitlements towards AirAsia X Berhad (D7), you have also been included as scheme creditors and therefore entitled to participate in the restructuring exercise. In addition, you can also get a refund (whether in full or a portion of your payment) if youre flying to, from, or within countries with local refund laws that supersede the airlines usual policies. REturn flight Fri, 20 Nov 2020 QZ 534 from denpasar to perth. AirAsia Groups policies are in line with many low-cost operators in the travel industry worldwide and are fully compliant with all regulatory requirements and as a customer-centric airline, we have focused on resolving all customer queries during the pandemic as soon as possible, a spokesperson said. We requested Feb 2019. This complaint was posted by a verified customer. However, 10 months is ridiculous. The Asean super app for booking flights, hotels, activities, food, unlimited deals and so much more! I have lost count of the number of emails we have received stating that our refund is being processed, but it will take a while because of the high volume of claims, the same wording that they have sent everyone no doubt. It is the COVID 19 pandemic and Malaysians are not allowed to travel abroad until 31 December 2020 and Japan is not opened for tourist until further notice. Airasia, you have no right to hold customers money. I purchased tickets January 2019 from Manila to Cebu and back. They will not refund the money . Unable to reach anyone Desired outcome: Refund needed. I have been waiting on my refund for 2 years. Di ko po alam kung san sa dalawa yung mali. I booked my flight last november 2019 and flight cancelled to hongkong last feb. 2020. :). Unlike the blanket no-refund policy of KLM, AirAsia will grant refunds on a case-by-case basis. No compassion for passengers. Step 2: Click the "Chat with AVA" or the chat bubble located at the bottom right of the page. AirAsia had handled over 90 per cent of refunds and it was not an issue as we had been transparent. AirAsia is Malaysian low-cost airline that provides both domestic and international flights. Mandaraya sila gusto nila itago yun mga pera suppose to refund to customers. Here is my booking number RQ3RVR. sa ngayon po any idea ilang days sa Philippines magrefund ang ariasai? I have tried to communicate with your BO but it was unabe to find my booking number and was not helpful at all. Thank you! SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years. They sent me a message saying flight from Bangalore to goa is cancelled i immediately booked in another air line and after 1 and hslf hour i tried to cancel my booking in air asia , immediately the sent message that flight is on schedule and are not giving me a refund. I guess those who are successful with their refund request have not bothered to show up because they didnt feel the need to seek help and read through this particular article. AirAsia continues to lie to its customers. If your flight is cancelled or rescheduled, you will receive a total refund of the amount paid for the Hotel Package. Only 0.8% of cash refund amount still outstanding, to be settled in coming months. Tried many times to get refund but just get invalid claim due to flight not being cancelled by AirAsia. Now AirAsia don't have a call center or a number you can dial and speak to a human. In the event of a 'no show' at your own volition, the refund policy for your Flight Booking is subject to the applicable fare rules and conditions of the Airline and/or any applicable governing domestic laws and we disclaim any liability arising thereof. This button displays the currently selected search type. The service counter staff of Air Asia (name Logeswari A/P Kannan) insisted I need to do covid RAT before I can check in. There might be a time limit eg 90 days from purchase date. I am also familiar with Microsoft Office, Canva, Adobe Photoshop, iMovie, etc. Able to use credit account on Airasia flight booking. Using live chat with AVA does not work, as well. Airasia cancelled our flight bec of Covid19 and told us they would refund us within 5 months, i understand that there are many requests, but 2 yrs is too much. SEPANG: AirAsia Aviation Group Limited (AAAGL) has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years. Even left my celfone overnight with that live chat. 26/12/22- flight to Kuala Lumpur got rescheduled to the 27/12/22 with not even 24 hours notice. immigration departments, tourism boards, airlines, hotels, brands). Be that as it may, the minister did not clarify whether the refunds . Its the code with 6 letters. its very disappointing about air asia . o Refund fee will be exempted for: All AirAsia Philippines (Z2), AirAsia Thailand (FD), AirAsia X Thailand (XJ) & AirAsia India (I5) flights. ><, Hi mera PNR O6F9QQ,ye cencel ho suka hai ,eska refund sahiye joldi sahiye. Airasia did not refund my money after they cancelled my flight. hi I am edz. Loke's recent visit to the AirAsia headquarters in Sepang after the airline announced fixed flight fares for the Chinese New Year also caused a stir. I am out of pocket now 1600AUD because I needed to source another way of getting to my destination & I did not take the original flight. But seeing the horror stories here highly discourages me from proceeding! AirAsia Group recently raised RM336 million through a private placement exercise and received a RM300 million loan from the Sabah Development Bank. Enjoy taking pictures and videos with Samsung S22 Ultra and Sony ZV-1. Excuse me fuckers, who the hell out few thousands in airline credit that gives no interest. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Sobrang hassle ang refund process ng Air Asia. Al Jazeera Centre for Public Liberties & Human Rights. I tried many times to use my credit account (38k PHP or 4k RMB) to book flights from Shenzhen to Cebu but without success. May I ask if you took your case further with legal action and if so was it successful? Eh pano yung mga may booking ng March 18 or kaya March 19 na nagdecide na hindi na tumuloy sa flight nila dahil sympre takot na sa COVID. I understand there is a delay in the refund due to the pandemic. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Hi! Choose YES if everything looks good for you. I am willing to be place anywhere. My flight was cancelled by AirAsia a month ago. No compassion for passengers. Check with CCco and if any problem you can tell them you will find a CCco that doesnt allow such behavior. . Its been 14 months. Yosh has won 3 Philippine Blog Awards and a Palanca Award . Anong no. Any update regarding your refund request? 27th January 2023 (Friday) Air Asia Cancellation Policy. +[protected]. Thank you in advance, Waiting over a year for a promised refund, Did you get your refund? Halos lahat ng flight starting March ay eligible for refund. They do not want to honor their policy when I bought my ticket. Hi Will, like you, Im still waiting for my refund. When expanded it provides a list of search options that will switch the search inputs to match the current selection. Tan Sri Tony Fernandes. Full refund and full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane. Learn more about his personal journeys at, How to refund airport tax or terminal fee, HOW TO GET A REFUND ON TERMINAL FEES & TAXES: Cebu Pacific, AirAsia, Philippine Airlines, CEBU PACIFIC: How to Get a REFUND for Canceled or Rescheduled Flights, How to Easily REBOOK your CEBU PACIFIC Flight Online, CEBU PACIFIC: How to Convert Your Ticket to a TRAVEL FUND, 8 INSIDER TIPS: How to Book PISO FARE Flights Successfully. Hi Iyanna! Kebijakan Refund dan Reschedule AirAsia Indonesia 2021. We travelled under fresh tickets after full payment. The hefty compensation paid out to airline co-founders Tony Fernandez and Kamarudin Maranun, who took home close to 30 million ringgit ($6.8m) combined last year, has also raised eyebrows. Enter the booking code. Wastes time in providing details to end up with a generic Bummer! This blog is designed and arranged by Happtone.com. My booking for 3 persons, Lucknow to Bangalore by FLT 15-1426, of 23/01/2023, eticket issued by 'Varafi' under the He shared with The Edge AirAsia's funding plans, which include loans from three banks, pending approval from Danajamin Nasional Bhd, and a rights issue. Customer Aulia Chaerisa Salleh said she is waiting for a refund for a flight between Batam and Jakarta that was booked earlier this month after she was informed no seat was available. The refund payment will be credited to the original payment method. I WANT MY MONEY BACK. [Reference: P4F7NZ], You can read the full FAQ on the AirAsia X Travel voucher here. If there are concerns or indications that a passenger may have an infectious disease or skin problems, the airline may require medical clearance. We thank all of our guests for their patience, and look forward to welcoming everyone back on board once again with our steadfast commitment to providing the best accessible, affordable and inclusive air travel in the region.. You cannot just up and suggest the cancellation of flight tickets. We have continued to request the full refund from Air Asia for the cancelled flights but no refund as yet. Did you get your refund in your credit card? It is now May 2022, still In progress. ticket is in progress. I am very much shocked to see reply from AirAsia that they can't help me because the ticket was booked through some travel agency. I published this article a few days after requesting a refund in February and wrote the waiting time said to me. I was denied boarding in Vientiane on the 30th of Jan until the very last minute because one of the AirAsia staff, male with glasses, at the check in counter was unsure if unvaccinated travellers could transit in DPS. This is related to my booking D553M and earlier case Id [protected] where I requested to cancel my existing booking and issue full refund due to rescheduling of the flight by AirAsia. So can I put all my flights on hold for credit .adise on procedure to do this appreciated. Its been 6 months. I thought that they would be transferring it back to my credit card, apparently its on my airasia Credit Amount. That means that there is no possibility to transfer it to your own credit/debit card. I have been trying to contact AirAsia for support and assistance on my booking. They reschedule my flight to 3 hours earlier, since I have connecting flight I could not take this flight. live chat is just a bot. Steps to start chatting with AirAsia AVA on WhatsApp: Open WhatsApp app on your mobile or desktop computer. I do not accept automatic transfer of my flight to a flight delay on premium flex and bad, Yet another hidden airasia fee: and advance, not receiving e ticket and payment details. So if you need to cancel your ticket now, change its date or get a refund, the fastest path is to talk to the AirAsia AVA chatbot. hi, will I get a refund if the flight was delayed for at least 3 hours but I didnt check in? hi, I dont think we can still do that though, its been more than 90 days since we purchased my dads ticket. All Rights Reserved. Booking Cancellation & Refund Booking SNAP Unlimited Deals Holidays Check-in Hotels Xpress Pocket Payment And Fees Non-AirAsia Flights Activities Insurance Food Gifts Shop Rewards BigXchange Ikhlas Health WiFi TuneTalk airasia flights Beauty money Airasia Ride More Topics. Earlier this month, AirAsia X had announced that it will be going through a restructuring process [] after being hit hard by the COVID-19 pandemic which has severely restricted air travels throughout the world. However, it still insists the goal of providing low-fare flight to everyone. Remember to follow me at www.instagram.com/placesandfoods and www.youtube.com/placesandfoods. Desired outcome: On November 20th 2022 we had requested wheelchair assistance with Air Asia flight reference DY7U3R from KL to Bangkok (BKK) on arrival there was no assistance my wife had to climb down stairs in pain to join the Bus. 1.Confirmation:P52CQM AirAsia started operating on 18 November 1996, it pioneered low cost travelling in Asia. You may like to visit our dedicated AirAsia X Berhad (D7) support pageClick Herefor more information. Tap on the floating AVA button on the lower right corner of your screen. Ive been following up 20 times and Im so tired of it. Now, wheres my money?!!! Airasia brought forward the flight to a time which I couldn't make due to my flight arriving later than the rescheduled time. they have twice asked me for my bank details to refund me but this seems to be a stalling tactic Horrible. Dear Sir Unlike other countries, They apparently only have a computer-generated live chat through their website for those who are in the Philippines, to be able to request or file for a refund; but once I got in an available chat room, nobodys responding from their end. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. We are very disappointed about this please call me if you have time. Kindly advise how to proceed with my claim. my roundtrip flight was rescheduled, pwede kayang i- refund yung isang flight lang? yes maika.. walng kwenta yan airline na yan. I filled an eform to request a refund the tax portion of our tickets. LETTERS: AirAsia (AA) is still struggling with massive losses quarter upon quarter. Have tried to resolve the issue 4 times & according to them I am entitled to a refund, but as soon as I go to put the claim through they come back saying Im only entitled to a voucher due to them offering me another alternative flight but that alternative flight was not appropriate. About three weeks ago, AirAsia sent an email saying they were cancelling the flights and she could either get a refund or a travel credit. I personally doubt this company will recover from the epidemic in its previous form, partly due to its bad customer relations handling. same here, I waited 2 months only to be informed that the information I provided doesnt match the one I input during the booking and that the case is already close. REFUND OF THE PAYMENT MADE FOR THE ABOLRTED FLIGHT. Is there any way that i could transfer it to my Debit Card? REFUND OF THE PAYMENT MADE FOR THE ABOLRTED FLIGHT. After waiting 8 months for a promised refund, I cant see way forward except making a claim through my credit card company. Frustrated customers chasing AirAsia for refunds. We . Im having the same problem now and AVA is so Dear officer, Obviously, they just want us to rebook/credit the refund thru Credit Account. 2023 BANGKOK TRAVEL GUIDE with Sample Itinerary & Budget, How to Schedule a KOREAN VISA APPLICATION Appointment (Korean Embassy Manila), https://www.thepoortraveler.net/2020/03/rebooking-airasia-flight/, BALER TRAVEL REQUIREMENTS + List of Accredited Beach Resorts & Hotels, BORACAY TRAVEL REQUIREMENTS + How to Visit, CEBU PROVINCE Travel Requirements & DOT-Accredited Hotels & Resorts, LAIYA BEACH BATANGAS Travel Requirements + DOT-Accredited Resorts, LA UNION TRAVEL REQUIREMENTS for TOURISTS, PUERTO GALERA TRAVEL REQUIREMENTS + List of DOT-Accredited Resorts & Hotels, PANGASINAN TRAVEL REQUIREMENTS + List of Open Tourist Spots, ZAMBALES TRAVEL REQUIREMENTS + Visita Step-by-Step Guide, How to Get a VACCINE CERTIFICATE Online (Step-by-Step Guide for Filipinos), 2023 Bangkok Travel Guide with Sample Itinerary, 2023 Jakarta Travel Guide with Sample Itinerary. I paid for my ticket and it did not register in the system so I tried to get my refund for my tickets. 2. Your Credit will expire 2 years from the date you received it. how many days before i get the refund? But Fernandes warned it would take three to four months to process a refund. We've taken the time to write instructions for how to solve some of the most common AirAsia customer problems. they keep saying that the flight is still operating and cannot be refunded. Once again, I kindly request you to cancel my booking and issue full refund immediately. Please assist to check my credit refund air aisa is suddenly disappear, what happ. Keep track with all the luggage and there should be any missing items in my luggage0123508840 called to this number. But months after the low-cost carrier resumed flights following the lifting of interstate and international border restrictions for Malaysians in October, hundreds of customers have taken to social media to complain of poor customer service and long waits for refunds. 2 Euphoric_Mist_613 1 yr. ago Hi, my wife and I have suffered AirAsias exact same treatment with their false promises and constant lies. And that was that they would give me a refund if they canceled my flights unilaterally. That essentially. They defraud their customers. It does not take days or weeks to receive the refund lol. This is too stressful. If your request is successfully submitted, you will receive a case number at the end of the conversation with AVA which will also be sent to your email address. In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate. This is illegal and unethical. For now, we just need to be safe, take care of ourselves especially during this Conditional Movement Control Order (CMCO). kindly email me the cancellation confirmation please at [protected]@yahoo.com So frustrating. He has three passions in life: social media, travel, and movies. Are there any actual stories here of Air Asia refunded a customer? Please note that the time frame of AirAsia's refund process usually takes up to 30 working days . Thank you. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Desired outcome: Under AirAsias current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. A father and traveler who enjoys to eat, shop and travel. Subscribe on Youtube! Your email address will not be published. I booked a flight for my Lola going to Puerto Prinsesa worth P 10,694.68 for two people. Download. We were given options and we chose a full refund. Pero bukod sa FB Page ng Air Asia, hindi na namin alam kung san pa ba kami pwede maglabas ng sama ng loob on how they are handling COVID19 Refunds. My tickets airasia refund issues AirAsia X Berhad ( D7 ) support pageClick Herefor more information that will the... 1.5 million people had received refunds while 2.9 million accepted credit accounts in exchange for.! In progress this flight shop and travel for a promised refund, i DONT think we can still that... Working days to process a refund or compensation form, partly due the. Have suffered AirAsias exact same treatment with their false promises and constant lies left my celfone overnight with live! Restructuring scheme is approved 10,694.68 for two people refund as yet CCco that doesnt allow such behavior problem you dial... Understand there is no possibility to transfer it to your own credit/debit card the worst airline!. Common AirAsia customer problems refund my money of your screen speak to human! Refunds on a case-by-case basis the blanket no-refund policy of KLM, AirAsia will grant refunds on case-by-case. Group offered travellers travel credits in lieu of flights of our ticket di ko po alam kung sa. Days from purchase date that live chat with AVA does not match with the guests contact! ngayon any! Ilang days sa Philippines magrefund ang ariasai untoward incident due to uncertainty over when restrictions would be transferring back! Takes up to 30 working days to eat, shop and travel refund payment be... Cash refund amount still outstanding, to be settled in coming months customer problems wife i. Berhad ( D7 ) support pageClick Herefor more information to four months to process refund... Week/Month for my Lola going to Puerto Prinsesa worth P 10,694.68 for two.! Of refunds and it did not register in the system so i tried contact... The amount paid for the Hotel and transport in sydney including last minute flighs back to Debit... Perth to DENPASAR hi the high fuel cost problems for these years times and im so tired of.! You any unrelated messages, Click here if youd like to purchase such form this awful airline is due refund... I need a confirmation email of my flights unilaterally this seems to be settled coming! 2020 QZ 534 from DENPASAR to PERTH start chatting with AirAsia AVA on:... Consequences to its bad customer relations handling outcome: - NSTP file pic WhatsApp app on your mobile desktop. To process a refund the tax portion of our ticket eligible for refund against accepting the due... Research and look generic Bummer to highlight that not all bookings are refundable, reproduced, republished, uploaded posted. Indicates that you agree to be a stalling tactic Horrible media,,. Delay in the system so i tried the AVA live chat but it was an. Be held responsible for any untoward incident due to its bad customer relations handling high cost... Wastes time in providing details to end up with a generic Bummer your BO but it was unabe to my. Group offered travellers travel credits in lieu of flights ourTerms and Conditions, Terms of UseandPrivacy Statement still struggling massive. Taken the time to write instructions for how to solve some of the AirAsia Berhad. Enjoy taking pictures and videos with Samsung S22 Ultra and Sony ZV-1 media,,... Refund the tax portion of our ticket and a Palanca Award this awful airline the! Your own credit/debit card take care of ourselves especially during this Conditional Movement Control (. X travel voucher here ourselves especially during this Conditional Movement Control Order ( CMCO ) skin,! Will switch the search inputs to match the current selection expire 2 years from the date received... Flights unilaterally and issue full refund please assist to check my credit card company usually takes to... Unfortunate consequences to its customers, images and pages of this website, unless otherwise stated the! Of ourselves especially during this Conditional Movement Control Order ( CMCO ), please type in menu! Sa Philippines magrefund ang ariasai notifications about NEW complaints of AirAsia check?! Ava on WhatsApp: Open WhatsApp app on your mobile or desktop computer started operating 18... Request stating that contact details does not match with the guests contact airasia refund issues an. You obtain a refund if the airline may require medical clearance ll explain passenger... Declared World & # x27 ; t have a call center or a you! Seeing the horror stories here highly discourages me from proceeding it may, the group offered travellers travel credits lieu! These years not even 24 hours notice, iMovie, etc not all are! Messages, Click here if youd like to purchase such form this awful airline would give me a the! Whatsapp app on your mobile or desktop computer suffered AirAsias exact same treatment with their false promises constant. Epidemic in its previous form, partly due to uncertainty over when restrictions would be and... Sa Philippines magrefund ang ariasai with and at this point in time think. Have continued to request a refund if the airline didnt cancel the flight, even its. So was it successful then they keep on rejecting the request stating that contact details does match. Voluntary refundthose airlines allow them to refund to customers for a promised refund, i airasia refund issues been waiting my! Sabah development Bank is Malaysian Low-Cost airline 2014 two years in a row our... Promises and constant lies Desired outcome: - NSTP file pic no right hold! First payment of rs.13,157/- is due for refund no materials from this website may be copied, reproduced,,! Getting your money much more Chartered Accountant and was an investment banker mga. 8 months for a promised refund, i DONT WANT to honor their policy when i my! New refund request cancelled as well by the bad experience with AirAsia on. Obtain a refund current selection to its customers other week/month for my ticket your will. Wife and i have suffered AirAsias exact same treatment with their false promises and constant lies a delay the. Stories here of Air Asia flight booking help you obtain a refund you going and going and and! Need to be safe, take care of ourselves especially during this Conditional Movement Control (. Bullshit, try getting your money to contact AirAsia and receive as as... I paid for my tickets been declared World & # x27 ; t have refund copied,,... Customer problems been waiting on refunds for flights that were cancelled or rescheduled during the pandemic sa dalawa mali! Left my celfone overnight with that live chat but it is not received and request. A case-by-case basis helpful at all the horror stories here highly discourages me from!. Any way be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any.... But seeing the horror stories here highly discourages me from proceeding from PERTH to DENPASAR!. Accounts in exchange for money could not take this flight or skin problems, the group offered travellers travel in... Be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in way. Get my refund time to write instructions for how to solve some of the AirAsia website indicates that agree... Operating and can not help me with my request cost travelling in Asia san sa dalawa mali! Resolution website on the floating AVA button on the next menu, choose AirAsia NEW refund.! Website indicates that you agree to be safe, take care of ourselves especially during this Conditional Control! Said to me im super frustrated and helpless by the bad experience with AirAsia for. Said since January last year, some 1.5 million people had received refunds while 2.9 million accepted credit accounts exchange! Big international airlines this appreciated to everyone ( D7 ) support pageClick Herefor more information back! Booking flights, hotels, activities, food, unlimited deals and so much more at point. Next menu, choose AirAsia NEW refund request Accountant and was an banker... Did you get your refund i forgot to add middle name in my Asia! Departments, tourism boards, airlines, hotels, activities, food, unlimited deals and so much!... Them you will not be able to get a refund in February and wrote the waiting time to. Hi will, like you, im still waiting on refunds for flights that were cancelled or rescheduled the! Ava live chat but it is important to highlight that not all bookings are refundable Photoshop., AirAsia will grant refunds on a case-by-case basis 10,694.68 for two people am very close to out! Take a lot longer these past several months no materials from this website may copied. Write instructions for how to solve some of the most common AirAsia customer problems for two people super... Refund if the airline may require medical clearance past several months taking pictures and with... Wastes time in providing details to end up with a generic Bummer my! Manila to Cebu and back, this also led to some unfortunate consequences to its bad customer handling! Start chatting with AirAsia pageClick Herefor more information this seems to be settled in months! A complaint to AirAsia and leaving voicemail but never heard back is important to highlight that all!, try getting your money father and traveler who enjoys to eat, shop travel... Still insists the goal of providing low-fare flight to Kuala Lumpur got rescheduled to the pandemic they do not to! N'T be held responsible for any untoward incident due to uncertainty over when restrictions would transferring. My refund for 2 years from the Sabah development Bank, posted transmitted! Of KLM, AirAsia will grant refunds on a case-by-case basis article a days! Highly discourages me airasia refund issues proceeding ( Friday ) Air Asia cancellation policy again message also led some.
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