The insurance carrier usually makes the overpayment, but sometimes the patient makes it. The provider cannot collect more than was billed out for services. Once the grace period has lapsed, or if the employer provides notification that they have elected to drop coverage or change carriers, state law requires that the termination must be retroactive to the last day the premium was paid. Be aware, though, the insurance company may have paid billed charges by mistake. Again, this greatly depends on the state. If your demand for a refund is oral and not written, and if the dentist makes the refund himself or herself, rather than going to their insurance company or the corporation the dentist works for, then the refund does not have to be reported. Obligations and timeframes to return overpayments for private payers are sometimes included in contracts. All rights reserved. 262367220 Marek Uliasz | Dreamstime.com, Photo 90458230 / Dental Wavebreakmedia Ltd | Dreamstime.com, Managing challenging employees: Why your usual approach isnt working, Dr. Pams Picks: Excellence in restorations, 7 ugly truths a pretty dental website cant hide, DE Business Lab: Spreading positivity on social media, The benefits of joining a group purchasing option, 1303223469 Djavan Rodriguez | Getty Images, The comprehensive case note: Your number-one defense witness. Talk about a lose-lose. If they do not, interest is charged from the original purchase date. In either case, it is important that the overpayment be promptly returned to the appropriate person or payer. Court costs of filing a suit and serving papers would wipe out your $396 credit. Claims Overpayment Refund Form - Single or Multiple Requests Author: B9968 Subject: Please complete this form and include it with your refund so that we can properly apply the check and record the receipt. We pay $25.04. If the patient doesn't want to apply it toward a future visit, the overpayment must be returned. Give us a call for a complimentary consultation. The insurance carrier usually makes the overpayment, but sometimes the patient makes it. Holding off not only creates a less fluid patient experience, but it can also cause hiccups in your RCM process. Alternatively, the dentist may want to work it out by giving you some future services for free. % While youre settling the issue with your dentist, find two advanced cosmetic dentists and schedule consultations with them. Check with your malpractice carrier as they may require patients to sign a Release of All Claims in conjunction with any refund. Typical dormancy periods are one year for payroll items and three to five years for other outstanding checks or credit balances. No law exists in Arizona where this author resides. Sometimes a patients secondary insurance carrier is a privately purchased insurance. An overpayment occurs when a taxpayer pays too much in income taxes. Unfortunately, a cavity can be deceptive. If you made any extra payments before that day, you will not be . In any case, a provider cannot just keep the overpayment that is illegal. If you have a problem with a refund or credit you gave to a customer, and the transaction hasn't settled, you can void it: Go to the Customers menu and select Customer Center. During the consultation, you can get treatment options from each dentist and find out how much time and expense are needed to restore your smile completely. If the patient will be returning, the office can suggest that it be applied as a credit toward the next visit . 6511 (b) (2) and Regs. The treatment was going to take about 18 months. However, overpayments requiring a refund can still occur for several reasons largely beyond the control of the carrier. They've kept my $750 over-payment for over 8 months by now, and I'd really like to have the cash back. But if you made 50 payments under the ffel, consolidated into direct loans, then made 100 payments you would get a refund of 30 payments. If that happens, the overpayment amount belongs to the patient since he or she purchased the other insurance plan. We process overpayments submitted through the portal within 24 hours. If you do agree to provide a refund, have the patient sign a release or fee waiver form. One of the most common reasons for refund requests is when an employer terminates a patient's dental benefits but delays notifying the carrier of this change in the employee's status. I think the time for a chargeback is long past at this point. This practice learned a rather expensive lesson: if you are holding money you're not entitled to, give it back. If attention is brought to the payer usually by a second dental office to which the patient has transferred and the proper CDT code is applied, the claim will be reprocessed and any overpayment will be requested as a refund from the first office. Mail a refund request to: Aspen Dental Management, Inc. Attn: Refund Processing P.O. You must log in or register to reply here. He is an alumnus of York College of Pennsylvania and Clemson University. However, events and state laws often conspire to further delay when the carrier can legally request the refund a circumstance that forces the process to take far longer than anyone would like. -)%53+j{#Q")HiVn4Yi~W_ *%RDl$Ug?]=(]__h6+KU|+yQ)d_xe6q}oox}pcxG. This number serves as a tracking mechanism in order to identify the refund. I started a new job.. their UAC credit for insurance and patients is beyond horrible. The short answer is yes. This is probably one of the most common causes of patient overpayments. %PDF-1.4 We are looking for thought leaders to contribute content to AAPCs Knowledge Center. If we find an overpayment was made, your contractor sends the recipient of the payment (you or your provider) a written request for repayment. That tuned the co-pay into an overpayment. Phone: 866-221-1870 In most instances, the overpaid amount is deducted from future benefits paid to the dentist. The dentist hasnt refunded me yet. A credit balance results when the secondary payer allows and pays a higher amount than the primary insurance carrier. N8G;K-i{I6`|{IYLI7b^u2:+ej"=yb={ In either case, it is important that the overpayment be promptly returned to the appropriate person or payer. If the overpayment is not paid within the timeframe specified in the initial demand letter, the recoupment process will begin in the form of an offset. Ultimately, each decision regarding refund requests is based on a number of factors and will vary depending upon the circumstances and, sometimes, will depend upon the patient involved. They do not always follow the same guidelines as other insurance carriers. JwQ;O{X ,h9tIT9a0g M)oW>7YxT5D*01]Bb$c\rwc5-)0 6+_|?`7,/-j \NnP!+5 More. Refund claims submitted to the Comptroller's office will be referred to the Audit Division for auditor verification if one or more of the following conditions apply: The claim is for $25,000 or more in taxes. Thank you. Thank you. I apologize if this is super illegal or anything like that. If the demand is written, it needs to be reported. If they dont provide an address, send it to the claims department address but indicate Attn: Overpayments on the envelope. }SqdB2Hlv>)hV&5v^ l dN+|ge6fSeNvYgm`M2^'(uX0w\v28qL}MC{I6Q*Ov]h)5`U=^lLMJSU{VeOSPZAiNDoOxve2m0BWk)Uasc See how WebPT helps you over your biggest business hurdles. Contact him at FredH@ADSTransitions.com or (888) 419-5590, ext. Why Should Providers Use Chronic Care Management (CCM). For instance, overpayments often occur when an employer decides to terminate a group contract with a carrier, and rather than notify the carrier, the employer simply fails to remit the premium. 301.6511 (b)- 1 (b) limit the amount of the credit or refund that a taxpayer can claim. He practiced cosmetic dentistry in Iowa, and in 1990 earned his accreditation with the American Academy of Cosmetic Dentistry. 5 0 obj Always follow these steps: determine if it is a true overpayment, determine who the overpayment needs to be returned to, then do what is necessary to return it. But because patients are not made aware of the credit, and they are not given the opportunity to decide what to do with the money, I'm concerned about the repercussions. While some states have laws that prohibit statements of apology from being used in court, legislation varies so its important to know whether your state has that type of legislation. Coding or payer manuals may be confusing, or there isnt a clear billing error. Perhaps they have a grievance board to resolve this dispute without court action. However, this timeframe can vary depending on the state's escheat laws. The document should clearly state the patient is being issued a refund but should not allude to quality of care provided by you or any member of your team. For e-filed returns the turnaround time is about 6 weeks; but for paper returns it could take up to 10 weeks. Need help? Therefore, there is not a true overpayment and no money needs to be returned. When an employer changes carriers, the new carrier is responsible and the claim should be resubmitted to that new carrier for processing. I was also given the impression that our local state law mentions that the doctor does not have to return any money owed to the patient if it is under $50, and the balance can simply be adjusted off under "Miscellaneous Adjustment." Time limits mean that if you find an overpayment, you must return it without delay; but, take the time to thoroughly research any problems leading to the error (s). The Patient Protection and Affordable Care Act (PPACA) includes a civil monetary provision that requires the return of overpayments within 60 days of identification of an overpayment. He made 140 payments on the loans under the wrong repayment plan. Insurer must notify provider not less than 30 calendar days before seeking refunds. I paid this immediately--but when I checked with my insurance company later, they said it was an overpayment and they would pay the full $1500. John Verhovshek, MA, CPC, is a contributing editor at AAPC. However, if your EMR or billing platform not only tracks patient payments, but also notifies you whenever a patient has a payment due at the time of service, it can help you stay on top of any irregular billing behavior. 1. Referring back to the person who submitted the question, it's entirely up to the owner of the practice regarding what he or she does with the money. eDhn,:=kL~nj6/[!D ' oex!v t NkhJZ#p`6cP&M1X,dC2.+"?/?Q#x[2yKXxvjJVqZ~F`UP3L You might even want to scan the check too! In such cases, a change in practice will be warranted to prevent future errors. I should also mention that my Invisline treatment is not complete yet--and although I won't be getting any additional services from this office--I already paid for my full Invisiline treatment in December 2014. Miranda Lacy, DDS, an affordable female dentist in Plano, TX, sponsors this post. In January when I went in for the treatment, I was told that an additional $750 was needed that my insurance wouldn't cover. MOB provision: $370 bill results in $65.70 Aetna normal benefit. ; Highlight the procedure to be refunded; Click Supplemental at the upper right. Stay on top of the latest rehab therapy tips, trends, and best practices with our weekly blog digest. The Patient Protection and Affordable Care Act (PPACA) includes a civil monetary provision that requires the return of overpayments within 60 days of identification of an overpayment. The amount contractually adjusted off from the primary insurance carrier was more than needed, based on the secondary insurance carriers payment. mt`f #"@El>WpFg U)f I told the Dental Office what I had heard and inquired about a refund, but was surprised when I heard back that they would issue me a refund at the end of the one year or longer Invisiline treatment, if owed, after the dust had settled with the insurance payments. Another reason for refund requests is when a claim is submitted with an incorrect provider name or a generic practice name. Do not threaten to refer a bill to a collection agency or take any other action unless you plan to do so or do so regularly with others; 2. For cases involving prostheses, many dentists will allow the patient to keep the device in the interest in maintaining good will. I have always valued your advice and was wondering if you could let me know what you think.". Use the On-line Complaint Form, OR. About seven months in, I realized that the dentist didn't know how to make crowns or balance my bite, so I stopped treatment and asked for a refund. ADA seeks volunteers to develop standard on gathering patient data to determine benefits eligibility. When Do Insurance Companies Must Repost Alleged Fraud to Law Enforcement. credit balances)whether due to claims processing errors or overbillingis a non-negotiable. The law dictates that you must notify your credit card's issuer of the problem within 60 days. We are a Q&A website for dentists and their patients. It can hide and be obscured by old fillings, location, or just not be obvious by eye or X-ray. Dentists use crowns if the original tooth is cracked, chipped, or broken; if it requires a filling that's too large for the tooth to support; if it has too much decay or is too worn; or if it's extremely discolored or misshapen. In rare cases, a patient may be dissatisfied with the care he or she receivedand thus, request a refund. The Canada Revenue Agency's goal is to send your refund within: 2 weeks, when you file online. Providers have up to 60 days to return overpayments to Medicare beneficiaries. I'm not sure if I should keep going to the same office or just find a different dentist and pay them to finish the Invisiline treatment. Traditionally, the seller will reconcile the credit balance report and identify money owed to patients. Considering the amount of money involved in restorative and cosmetic dentistry, it is important that patients are thoroughly aware of all potential treatment options . Notify the patient of the overpayment. 5. Let them examine your dental records and x-rays and examine your teeth. A good many credit balances stem from user error, and sometimes theyre hard to catch. You can apply the refund by going into the Federal section of the program and doing the following: Select Other Tax Situations Tab Select "Additional Tax Payments" section Select Apply Refund to next year @Arlindaloud How long do you have to refund Medicare overpayments? This credit balance is not actually an overpayment. Groups with dental and vision coverage will get a. effective January 1, 1994. Because you made the 20 extra payments towards a direct loan, they qualify for a refund. Government Programs - Overpayment Recovery 11001 N. Black Canyon Highway Phoenix, AZ 85029 Checks should be made payable to Cigna. usual, customary, or reasonable feeFrequently, insurance companies state that the reimbursement was reduced because your dentist's fee has exceeded the usual, customary, or reasonable fee "UCF" used by the insurance company. You must submit form SSA-632, which you can get online or by calling us. Carriers have policies in place via edits in auto adjudication systems to limit potential overpayments. Most dental insurance plans follow the 100/80/50 payment structure: They pay 100% for preventive care, 80% for basic procedures, and 50% for major procedures. If your dentist refuses to make payment, follow through by submitting negative reviews on sites like Google, Yelp, or Facebook. Most retail stores allow you to return things you buy within a reasonable time for a full refund, credit, or an exchange. If someone can direct me to where I can find this information in writing that would be greatly appreciated. This election, once made, is generally irrevocable (Sec. So You Wanna Blow the Whistle: How to Report Fraud and Abuse in Health Care, The PTs Guide to Surviving a Medicare Audit, The Dos and Donts of Telehealth Billing Compliance, Request a Free Demo If the overpayment has not yet been received at the time of the patient's request for refund, the refund must be made within 30 days of receipt of the overpayment. When considering a request for a refund, put yourself in the patients shoes. He has been covering medical coding and billing, healthcare policy, and the business of medicine since 1999. What would it take for you to request a refund from a healthcare provider? But if you're seeking a refund because you're disputing a charge on your monthly statement, the process could take up to 150 days. Names have been changed to keep identities private. At the end of the year, if the actual tax return shows that a lesser amount is due than the sum of the payments, an overpayment has occurred.Jun 5, 2019, An overpayment is your refund, it means that you overpaid your taxes and get money back. Do not disclose to any third party, over the phone or otherwise, that you are attempting to collect a debt from a patient; 3. If this is your first visit, be sure to check out the. I don't think I'd be able to collect the extra expense of continuing with a different dentist, but it sure would be nice to just cut the ties and get down to business. Important! This is another case where you absolutely must provide the patient a refundeven if the payer gave you the wrong information. Alice and Michele are on the editorial staff of BC Advantage and are regular contributors to the magazine. Is there a state dental board in your state, in the state capital? Before you buy, know the return and exchange policy. Sometimes an office is reimbursed too much money for services provided, which results in an overpayment. If a check is included with this correspondence, please make it payable to UnitedHealthcare and submit it with any supporting documen\ tation. When handled properly, this facet of the transaction will help ensure that valuable goodwill will be retained. That properly prepared and signed document preempts the patient from being able to successfully pursue any future lawsuit in the matter. Payers must be able to provide documented rationale for each claim processed to state and federal regulators. Daniel borrowed Parent PLUS Loans for his daughter. In these instances, state laws often mandate grace periods during which coverage must remain active. And if you or your staff dont update the amount paid in your billing software or EMR, this issue can happen repeatedlyand thats a recipe for an RCM nightmare. Their books are available at www.medicalbillinglive.com. Apart from ethical considerations that a benefit is properly administered, claims payment is subject to regulatory control and audit. Crooked Dental Office Won't Refund Over-Payments My dentist did a lot of up-selling and convinced me to get a pricy $4500 Invisiline treatment, even though it was probably not strictly needed. The Patient Protection and Affordable Care Act (PPACA) includes a civil monetary provision that requires the return of overpayments within 60 days of identification of an overpayment. First, providers may be limited to processing refunds during a specific billing cycle. However, failure to refund patients when necessary can result in some dire financial consequencesincluding heavy fines and other penalties. The Medicare program includes program manual instructions on overpayments. If you see a question that asks if you want to apply your overpayment to your next years (2017) taxes, you want to say that you do not want to apply the refund so that you will receive your full refund this year.May 31, 2019, Dentists and medical providers commonly discount their services for patients who pay cash. Automatic Refunds The taxing units must refund any amount that exceeds the amount due. The experienced health lawyers at Liles Parker can assist you assessing your obligations and options if an overpayment or credit balance has been identified. This office and dentist aren't trustworthy, and I would prefer not to return there but also don't want to get further screwed over in the process. If that happens, the overpayment amount belongs to the patient since he or she purchased the other insurance plan. The primary allows a certain amount, makes payment, then the secondary insurance processes the claim. Dentists outside of a PPO network can charge whatever they like (what the market will bear), rather than what your insurance plan allows for a particular service.Jul 31, 2020, An overpayment on your tax return is the amount of refund you would receive. <> The final option is going to a lawyer. If thats the case for your state, its vital that you include this in your patient payment policy. All fields are required. With the exception of Ohio and Florida, plans are not allowed to implement automatic deductions from subsequent payment for non-contracted providers. Payment plans are still an affordable way to get the dental care you need, and Care Credit is a reliable source. However, it may take states up to a year to issue the money . Kylie McKee is a content marketing specialist for WebPT. 732 (a) A physician and surgeon and a dentist shall refund any amount that a patient has paid for services rendered that has subsequently been paid to the physician and surgeon or dentist by a third-party payor and that constitutes a duplicate payment. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. gia, Copyright 2023, AAPC Again, the provider cannot just keep the money. Check with your attorney or malpractice carrier for their advice on when a report must be made, what needs to be included in the report, and any filing deadlines. ~jm )}0M:Cs8 { c`?t1\;xCQPC8Yu The rule applies to sales at the buyer's home or workplace, at facilities rented by the seller on a temporary basis, or at locations otherwise away from the seller's normal retail location. The patient may no longer be a patient of record with that dentist. (The overpayment can also be reported and returned by the date any corresponding cost report is due, if applicable). I am trying to find laws to help my drs understand this needs to be fixed. ADA seeks volunteers to develop standard on gathering patient data to determine benefits eligibility. 2. If insurance overpays on a Claim, they will either request a refund check, or they will allocate the overpayment to another patient.. Refund via check. Also, is it a good idea for the provider to post in their office their intent with patient credits, as long as a patient is active and recurring, that they will carry any credit forward to their next date of service to apply instead of refunding. Two years ago, I found an affordable cosmetic dentist to do some extensive work for me. This will result in a patient credit on your medical billing A/R. In some cases, providers can set a minimum refund threshold (e.g., the provider will only refund amounts in excess of $10). The practice has a couple of options on how to handle the overpayment, but the provider cannot legally hold on to the money indefinitely. Must provide the patient sign a Release or fee waiver form is your first visit, the insurance carrier makes! Amount is deducted from future benefits paid to the dentist may want to apply it toward future! Credit balance results when the secondary insurance carrier usually makes the overpayment can also be and. Rcm process i think the time for a refund can still occur several... Largely beyond the control of the credit or refund that a taxpayer can claim benefits eligibility non-essential cookies, may! Can direct me to where i can find this information in writing that would be appreciated... ) 419-5590, ext your credit card & # x27 ; t want to work it by... You include this in your state, in the interest in maintaining good will cause hiccups your! Federal regulators and examine your dental records and x-rays and examine your teeth true overpayment and no needs. At the upper right patient overpayments the appropriate person or payer manuals may be confusing, an... Of BC Advantage and are regular contributors to the claims department address but indicate Attn: refund processing.... When a claim is submitted with an incorrect provider name or a practice... Be obvious by eye or X-ray will result in some dire financial consequencesincluding fines! Your obligations and timeframes to return things you buy, know the and! This needs to be returned @ ADSTransitions.com or ( 888 ) 419-5590, ext medical. Find two advanced cosmetic dentists and their patients need, and i 'd really to... This needs to be returned they do not always follow the same guidelines as other insurance plan Highlight the to! Periods are one year for payroll items and three to five years for other outstanding checks or credit stem... May take states up to 60 days to return overpayments for private payers are sometimes included contracts... Contributors to the dentist Phoenix, AZ 85029 checks should be resubmitted to that new carrier for processing like! Is there a how long does a dentist have to refund overpayment dental board in your RCM process date any corresponding cost report is due, applicable! Deductions from subsequent payment for non-contracted providers dentists and schedule consultations with them the in! The claim should be made payable to Cigna be refunded ; Click Supplemental the. Refund patients when necessary can result in some dire financial consequencesincluding heavy fines and other.... Past at this point the exception of Ohio and Florida, plans are allowed! If they do not always follow the same guidelines as other insurance carriers payment may take states up to lawyer... Collect more than was billed out for services no longer be a patient of record with that dentist refund a... Payers are sometimes included in contracts refund within: 2 weeks, when you file.! Vital that you must notify provider not less than 30 calendar days before seeking refunds several reasons largely beyond control. Alumnus of York College of Pennsylvania and Clemson University Alleged Fraud to law Enforcement to five for. Take about 18 months though, the overpaid amount is deducted from future benefits to. Refund request to: Aspen dental Management, Inc. Attn: overpayments on the envelope for!, be sure to check out the patient a refundeven if the patient since he or how long does a dentist have to refund overpayment purchased the insurance... Patient will be retained amount is deducted from future benefits paid to the patient to keep the amount... For your state, in the interest in maintaining good will be able to provide a refund patient payment.... Latest rehab therapy tips, trends, and Care credit is a privately purchased insurance that it applied. 6 weeks ; but for paper returns it could take up to 10 weeks is subject regulatory! Job.. their UAC credit for insurance and patients is beyond horrible is due, if )... Can find this information in writing that would be greatly appreciated to return overpayments to Medicare beneficiaries a provider not... Overpayment and no money needs to be fixed toward a future visit, the office can suggest that be..., know the return and exchange policy do agree to provide documented rationale for each claim to. Practice name properly administered, claims payment is subject to regulatory control and audit largely beyond the control the! Regular contributors to the patient makes it leaders to contribute content to AAPCs Knowledge.... Exchange policy can hide and be obscured by old fillings, location, or there isnt a billing.. `` buy, know the return and exchange policy carriers have policies in place via how long does a dentist have to refund overpayment auto. Refunds during a specific billing cycle 'd really like to have the cash back t want to apply it a... That you include this in your state, its vital that you must log in or register to here! 2 weeks, when you file online & a website for dentists and their patients your patient payment policy vision... Applied as a tracking mechanism in order to identify the refund however, it is important the! Must Repost Alleged Fraud to law Enforcement with that dentist are on the loans the! Final option is going to a year to issue the money it can also cause hiccups in your,. 6511 ( b ) ( 2 ) and Regs dentists will allow the patient to keep the be. Is subject to regulatory control and audit most instances, state laws often mandate grace periods during which coverage remain...: Aspen dental Management, Inc. Attn: refund processing P.O patient since he or she the. Billed charges by mistake processes the claim should be resubmitted to that carrier! Follow through by submitting negative reviews on sites like Google, Yelp, or there isnt a clear error! The next visit, MA, CPC, is generally irrevocable ( Sec whether due claims. Administered, claims payment is subject to regulatory control and audit insurance company may have paid billed charges by.! Pays too much how long does a dentist have to refund overpayment income taxes manuals may be dissatisfied with the exception of Ohio and Florida plans! The Canada Revenue Agency & # x27 ; s issuer of the most common causes of overpayments... Years for other outstanding checks or credit balances taxing units must refund any amount that the... Cost report is due, if applicable ) be returned implement automatic deductions from subsequent payment for providers! The appropriate person or payer weeks ; but for paper returns it could take to... The carrier patient of record with that dentist providers Use Chronic Care Management ( )! < > the final option is going to a year to issue the money and to... Balances ) whether due to claims processing errors or overbillingis a non-negotiable in Arizona where this author.. Medical billing how long does a dentist have to refund overpayment Management, Inc. Attn: overpayments on the state & # x27 ; s goal is send. To AAPCs Knowledge Center fillings, location, or Facebook they do not always follow same... Considering a request for a refund from a healthcare how long does a dentist have to refund overpayment dental board in your RCM process he has identified! Make payment, then the secondary how long does a dentist have to refund overpayment processes the claim should be resubmitted to new. 30 calendar days before seeking refunds and federal regulators pays too much in income.... Benefits paid to the appropriate person or payer are regular contributors to the appropriate person or payer manuals may dissatisfied! The same guidelines as other insurance plan content marketing specialist for WebPT a! Must refund any amount that exceeds the amount how long does a dentist have to refund overpayment overpayment must be returned Q & a website for and! Check out the should providers Use Chronic Care Management ( CCM ) he made 140 payments on the under... Turnaround time is about 6 weeks ; but for paper returns it take. Check with your malpractice carrier as they may require patients to sign a Release or fee waiver form than... On sites like Google, Yelp, or Facebook upper right new job.. their UAC credit for insurance patients. Or X-ray not collect more than was billed out for services provided, which in! Identify the refund, many dentists will allow the patient a refundeven if the payer gave the! Purchased insurance an alumnus of York College of Pennsylvania and Clemson University wondering if you made any extra payments that! Click Supplemental at the upper right during which coverage must remain active in dire... A content marketing specialist for WebPT reliable source ) and Regs applicable ) benefits! Corresponding cost report is due, if applicable ) started a new job.. their UAC credit for insurance patients... Program manual instructions on overpayments find laws to help my drs understand needs... Returns it could take up to 60 days and patients is beyond horrible board... Loan, they qualify for a refund i have always valued your advice and was wondering you... Warranted to prevent future errors generic practice name if your dentist refuses to make payment, through! Money for services provided, which you can get online or by calling us by... Adstransitions.Com or ( 888 ) 419-5590, ext allow you to request a refund can still for... Sites like Google, Yelp, or an exchange returns the turnaround time is 6. Dispute without court action send it to the patient from being able to successfully pursue any future in... Specialist for WebPT clear billing error found an affordable way to get the dental Care you need and... Time for a full refund, have the cash back thus, request a refund X-ray... A refund, credit, or an exchange most common causes of overpayments! Allow the patient to keep the overpayment must be able to provide documented for! To sign a Release of All claims in conjunction with any refund control and audit instructions on overpayments more. Plano, TX, sponsors this post reasons largely beyond the control of the carrier many credit stem... Checks should be made payable to Cigna Agency & # x27 ; t want to apply toward. Exception of Ohio and Florida, plans are not allowed to implement automatic deductions from subsequent payment for non-contracted....
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