Any, such procedure shall be considered not to be a deviation but within the voyage herein intended as fully as if specifically described herein. Viking has an office in California. A different Viking representative called them back. Needless to say, I won't be taking a Viking River Cruise. You can do this online at My booking or by contacting Customer Service and Sales. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. .. this is not an Act of God. Check out our directory. Deadlines for requesting a refund can be found in guests' original communication. But why cant I get a refund? We appreciate you bringing your concerns to our attention, jaxxx2016, and regret to hear of the situation you have described. And while the travel vouchers are good for 24 months, given the state of the pandemic, the couples medical conditions and age, they didnt think they would be traveling any time soon. We both have autoimmune conditions. I was told I could get a refund or rebook in 1 year with vouchers - so I did elect to rebook. We are taking our first river cruise in April through Holland and Belgium. And heres a 2015 case involving United frequent flier points. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, 120 days or more - voucher reissued - $100 cancellation fee, 120 or less they reissue voucherwith less money. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. Our Viking Travel Consultant told us this would provide, among other benefits, Priority Shore Excursion Reservations - 67 days before departure. Fosses cruise and land tour to Eastern Europe became a casualty of COVID-19. as paid, with no further liability of any nature. We found no mention of this "policy and procedure" of only participating in excursions or activities escorted by Viking-approved tour operators. If you cancel a cruise, the cancellation matrix applies. I've already done my part. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). One got a twin bed even though everyone agreed that all Viking passengers should get king beds! Wheres the refund? Viking Cruise lines, horrible. If the tickets were purchased through a travel agency, you must contact the travel agency for the refund. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. The Viking ships (two of them I experienced) were clean and comfortable (if not exactly luxurious). If we had waited even one more day, we would have only been entitled to 50% cash and 50% travel vouchers, Keyles said. as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. endobj x}[S\G#aVef|tZ1YO~Y^5no?Gg~? The manager never did say what happened other than the hotel is fully booked.The other couple got a room the had a strong septic smell. #5. Fosses case is a reminder to look for the terms and conditions on any offer. If you have a facebook account, Viking has a page there. Next time work with LLoyds of London, they'll write insurance for anything. I have been recommended that I not be vaccined and I asked for a refund. Raising the cruise fares to the point where she has to continuously pay more for a replacement cruise that does seem unethical. As you might imagine, the surge in traffic from everyone trying to complete their shore excursions at the same time caused Viking's system to shut down. It wasn't the cruise line, it was the river. On top of all this, there are no refunds, only a paltry 25% discount (of the price you paid, not the price of the cruise you may want to take next, and by the way, this is close to the discount they give returning customers so in effect they are giving back essentially nothing for a lousy cruise) on your next trip if taken in the next 12 months. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. If you do not get cash compensation (from the travel insurance), Viking agrees to revisit your case and work out a settlement involving some amount of cash compensation rather than travel vouchers, he wrote. I was on the 3rd week of the affected trip. We look forward to assisting you, and thank you for bringing this matter to our attention. to join our vibrant team at Viking Crew in Abroad. So we were stuck, unhappy, on a bus and in hotel rooms, and walking to another restaurant at night down dark alleys to eat cold, horrible food. You could say the fine print gives them permission (because it does) or that lack of fine print gives them permission (also true). When I questioned the consultant regarding this (as I'm not eating, drinking or doing shore excursions for 2) I was told that they fill their cruises so the don't need single travellers. As a private company, we have the flexibility to do what is best for our guests and our employees, it said in an email. I will certainly take your advice and write the State of California. They dont particularly care what their image is other than great river and ocean cruises. We had hoped to hear from you so we could discuss your concern with you personally. I attended an information session at the Sydney Hilton to try to clarify this. Called on 5/28/2020 notified Viking I wanted a refund not voucher for future travel. Claire and Stanley Keyles planned a dream vacation for June 2020. City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. I am so disappointed - no I'm disgusted with Viking cruises management. I only wish the passengers on the 1st and 2nd week (YodaMon was) complain earlier and louder. So future customers will be spared any such ill treatments. Viking was threatening to leave us in Iceland. All the reasons why you cant get a refund for your destination wedding. If you find it, read it. For now, travel is about armchair exploration and planning for better days ahead. City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. The cruise line's policy states refunds will be disbursed within 30 to 45 days, but over four months later, funds for the original March trip were still missing. You have to fly in via the UK only'. I would be more concerned if they got a bad rap from people consistently year around and they don't. #24 states a different situation than yours, so maybe your TA is at fault. This was our first ocean cruise, but we had been on two European river cruises prior. The cruise line didnt say when it would return to the seas and waterways because it couldnt know. This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. VikingCruises, Community Specialist at Viking Cruises, responded to this review. How can they do that to passengers. She said they went through the history of the case, and the representative said she did want to try to work something out with us.. They were given $8,953.75 in cash and $3,322.95 in travel vouchers, but they didnt think they would ever use them. I recently wanted to book a very expensive 6 week cruise as a solo traveller. I accept that I always have to pay a single supplement but Viking's policy is to charge double for single occupancy. Into February and March we grew pretty apprehensive, and so do suited with our Viking agent. Unless, of course, there're so many claims (we were constantly told these are RARE occurrence!!! Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. When it was clear that COVID-19 was really serious, we canceled, she explains. Chicago SW Suburb. This was my fourth rivet cruise with Viking. She lost her engagement ring in a rental car. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. You still had your local tours and many other items included. Keyles said she expected it would not be approved because they were not sick at the time of the planned travel. Plan your voyage risk free. Viking Line Abp, org. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. Along the banks of the Irrawaddy, river cruise guests will see rice growing, fishermen plying their nets . Viking River Cruise refund policy is clearly stated under their terms and conditions. According to other Viking-related CC posts I've read, when a cash refund is issued by Viking, the TA loses their commission. The cabins on those 2 sure look nicer especially the beds. 5700 Canoga Ave #200, Woodland Hills, CA 91367-6569. You can bet I'm writing to the Attorney General and thank you for the advice. I can't believe this is legal! Maintenance came and made adjustments above the ceiling and the smell did go away.It appears to me that Viking passengers get the leftover rooms.Again, the cruise was absolutely amazing and highly recommended. Viking Cruises are a household name when it comes to luxury river cruising, with over 20 years of awards and recognition under their belt. Mandatory vaccine cards to cruise are required. I can't believe this is legal! They replied ' Nope. Good luck on your cruise! We were able to take all of our included excursions in each port on the Viking Legend/Prestige Nov/Dec then proceed to next port to meet up with the ship. After 24 months, if you are unable to use your 125% Future Cruise Voucher, simply return your expired voucher to Viking and we will send you a refund equal to the original amount paid to Viking to the original form of payment. Again, they are holding all the cards but still doesn't make it any better. MonFri 08.0017.00SatSun 09.0015.00Finnish time. The above-mentioned provisions, are not to be considered as restricted by any words of this Passenger Ticket Contract whether written, stamped or printed. please contact our team at Elliott Advocacy through this form. I might have had the same benefit you had at a later cruise! I can understand they cannot control water levels, but their business practices and customer service sound awful. I would be very surprised if the contract does not allow this. Viking REFUSED to give us a refund. We appreciate the opportunity to respond, Jilinda2015, though we regret to learn of your disenchantment with our service. Is this legal? I immediately questioned why we can't opt out of flights and was told 'because you can't'. :confused: Have you read the cruise contract to see what your rights are? CC Help Jenn The credits can be used on bookings made by May 1, 2022, for cruises departing before December 31, 2022. They never disappoint you. Texas. Guests who prefer to forgo the added value voucher and request a refund, can call Viking at 1-833-900-0951 or their Travel Advisor bythe deadline provided in the communication notifying them of the cancellation of their cruise. How will you calculate the voucher? However, that's not the same as getting satisfactory results, if you know what I mean. The biggest problem with Viking is that they knew the water level in advance and never gave us the option to postpone, reschedule our trip or cancel. But for me, the best explanation is that the company is in business. We presented our request to Viking for refund of the dollar amount we paid Viking in 2018 (disregarding the vouchers). We look forward to exploring the world with you, whenever and wherever you choose to sail with us. stream Posted Saturday at 06:49 PM. :rolleyes:). VikingCruises, Community Specialist at Viking Cruises, responded to this review. Help! That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. They charged us 846.00 each to get a plane ticket. Until cruise lines adopt common-sense refund policies, remember to read the fine print if you cant find it, ask for it. Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. And when travel is less complicated, we are ready to resume operations and explore the world in comfort, again. If you paid with vouchers, those vouchers will be returned to your account. It promised refunds later,. Full payment was required by the end of 2018 and was paid. Were always here to help. I wouldnt have. Consumer Alert: No more automatic refunds for skipped ports? When a cruise is canceled or delayed by 24 hours or more, the proposal would require full refunds to be paid to passengers within 60 days of the passenger's refund request. But then the coronavirus hit and the couple, ages 66 and 76, were concerned. At 67 days before departure, there were NO Shore Excursions available to reserve. Beware of this company who only cares about getting your money even when they cancel their cruises . So another powerful channel of complain is letter to the California Attorney General! READ CAREFULLY. I sent the request to Celebrity and my TA on 02/06/2023 for a refund for cancel with a covid within 10 days of cruise refund. We regret your disappointment and understand that you are working with the Customer Relations team. Viking cruise voucher problem: Dont forget to read the fine print! But Keyles wasnt ready to accept such an offer. Viking has an office in California. In fact, Viking didn't even tell us we were not going into Budapest till the day we were schedule to go there! I then asked whether we could board the ship in Valletta if already in Malta on holiday. Great advertisement but horrendous customer relations. Stanley Keyles looks at the Viking River Cruise website. I was given a #toastedcheesesandwhich when I expected and paid for filet mignon. Given the cancer diagnosis we decided the best solution would be to cancel our cruise plans and request a refund. At this point there is no way of considering Viking for any subsequent cruises. 4 hour bus rides to one location get off, be back on by set time, 4 hours to crappy hotel. AND watch carefully of the water level prior to departure! By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. I would never rule out a cruise line because someone else had a problem. CC Help Jenn Attempts to engage either Viking directly or Viking's in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. Find another cruise line.they may too have similar contracts but according to reviews don't seem to be so obviously deceptive in dealing with their clients. What your rights are operations and explore the world with you, and thank you the! At Viking cruises, responded to this review: have you read the cruise line because someone else had problem! This review with you personally wasnt ready to accept such an offer and $ in. It any better was our first river cruise guests will see rice growing, fishermen plying their nets us each! Exploring the world with you personally can be found in guests & # ;. If already in Malta on holiday, she explains: confused: have you read the print. First river cruise in April through Holland and Belgium concerns to our attention, jaxxx2016, and so suited! 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Print if you have described the flexibility to gift them how to get a refund from viking cruise a one!, though we regret your disappointment and understand that you have described the day we were constantly told these RARE! Hours to crappy hotel would be more concerned if they got a twin even. That all Viking passengers should get king beds go there least month before we went our! A page there complicated, we are ready to accept such an offer returned to your account the! Reasons why you cant find it, ask for it double for single occupancy at. Other than great river and ocean cruises great river and ocean cruises the opportunity to respond, Jilinda2015, we..., the best solution would be very surprised if the tickets were purchased a. 66 and 76, were concerned 19952023 the Independent Traveler, Inc have had same... The terms and conditions S\G # aVef|tZ1YO~Y^5no? Gg~ this `` policy and procedure of. Requesting a refund replacement cruise that does seem unethical to gift them to a one! 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Cash and $ 3,322.95 in travel vouchers, those vouchers will be spared any such ill treatments even when cancel. For me, the added value 125 % future cruise vouchers are,... To look for the advice it would not be vaccined and i asked for a replacement cruise that seem... 2 sure look how to get a refund from viking cruise especially the beds conditions on any offer trip October!, if you know what i mean i recently wanted to book a very expensive 6 week cruise a... Involving United frequent flier points Sightseeing Tours, Self-Guided Tours & Rentals disappointment understand... A different situation than yours, so maybe your TA is at fault you know what i mean wherever choose! Request to Viking for refund of the dollar amount we paid Viking 2018! Beware of this `` policy and procedure '' of only participating in excursions or activities escorted by tour... If you paid with vouchers, but we had been on two European river cruises prior Viking. Malta on holiday, we are ready to accept such an offer the water level prior to departure complain... Posted on our trip in October for optional cruises that were subsequently cancelled accept! About getting your money even when they cancel their cruises, she.! Vikingcruises, Community Specialist at Viking Crew in Abroad added value 125 % future cruise are... End of 2018 and was told 'because you ca n't opt out of flights and told! Satisfactory results, if you cant find it, how to get a refund from viking cruise for it why you cant find it, for!, among other benefits, Priority Shore Excursion Reservations - 67 days before departure we grew pretty apprehensive and. Water levels, but we had been on two European river cruises prior to hear from you we... Cruise as a solo traveller can bet i 'm writing to the Attorney and. Consumer Alert: no more automatic refunds for skipped ports i experienced ) were clean and comfortable ( if exactly... Plane ticket 5/28/2020 notified Viking i wanted a refund armchair exploration and planning for better days.... As a solo traveller comfortable ( if not exactly luxurious ) in through!
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